Authenticate your account, recover credentials, and troubleshoot common authentication errors to access the Moverse Hub workspace.
Access to the Moverse Hub requires authentication using the secure credentials associated with an active platform subscription. This guide walks you through the standard login workflow, credential recovery options, and validation error resolutions.
Follow these steps to authorize your local session and load your synchronized developer workspace.
1
Launch the Login Interface
Open the Moverse Hub application desktop client. The application will automatically present the primary authorization screen upon launch.
Moverse Hub central login interface configuration.
2
Input Account Credentials
Enter your email and password:
Username / Email: Input the exact email address linked to your verified Moverse customer account.
Password: Input your secure alpha-numeric account password.
3
Authorize the Workspace Session
Once your credentials are correct, click the Login button. The client will validate the session token against server infrastructure and initialize your local runtime pipeline environment.
4
Successful Login
Once you successfully log in, you will be greeted by our Moverse Explore page.
It presents the latest news and exemplar/indicative outputs or workflows by our team and partners.
You can also navigate to the Studio, Captures and User Manual sections using the top or side bar buttons and navigation respectively.
If you are unable to authenticate due to forgotten credentials, utilize the automated recovery workflow:
Password Reset Pipeline: Click the Forgot Password hyperlink located beneath the primary input fields.
Verification: Provide your registered email address within the recovery prompt to receive an automated secure token link to safely generate a new account password.
If authentication fails, expand the matching error response below to resolve the issue:
Incorrect Email Format
The application checks email syntax locally.
If the characters in the username field fail to match a standard format (user@domain.com), correct any structural typos before submitting the login request.
Wrong Credentials / Invalid Login
The entered email or password does not match portal records. Verify your password (ensuring Caps Lock is turned off and the correct language is used) and attempt the entry sequence again.
Limited Access Error
Your user keys are recognized, but the associated platform subscription has expired, lapsed, or been paused. Review your status in the Subscription Dashboard or connect with your team’s account billing administrator.
